Warranty
At Charmed Jewels, we are committed to providing high-quality products. To ensure customer satisfaction, we offer a warranty that covers specific issues. Below are the details of our warranty policy:
Coverage
• Our warranty covers manufacturing defects or items that arrive damaged.
• Examples of manufacturing defects include faulty clasps, broken chains, or other structural issues due to production errors.
Exclusions
• The warranty does not cover:
• Normal wear and tear, including scratches, discoloration, or fading.
• Damage caused by improper handling, misuse, or accidents.
• Lost items or parts.
• We do not offer repairs under any circumstances.
Claim Process
• Warranty claims must be submitted within 60 days of the delivery date.
• To initiate a claim, please email Support@charmedjewelsshop.com with the following information:
• Your order number.
• A detailed description of the issue.
• Clear photos or videos showing the defect or damage.
Resolution
• If the claim is approved, we will offer:
• A replacement of the same item, subject to stock availability.
• If the item is out of stock, an exchange for a product of equal or lesser value.
Important Notes
• Shipping fees for warranty claims are the responsibility of the customer.
• All approved replacements or exchanges will be processed within 7-10 business days after the claim is verified.
For further inquiries regarding our warranty policy, please contact us at Support@charmedjewelsshop.com. We’re here to assist you!
At Charmed Jewels, we are committed to providing high-quality products. To ensure customer satisfaction, we offer a warranty that covers specific issues. Below are the details of our warranty policy:
Coverage
• Our warranty covers manufacturing defects or items that arrive damaged.
• Examples of manufacturing defects include faulty clasps, broken chains, or other structural issues due to production errors.
Exclusions
• The warranty does not cover:
• Normal wear and tear, including scratches, discoloration, or fading.
• Damage caused by improper handling, misuse, or accidents.
• Lost items or parts.
• We do not offer repairs under any circumstances.
Claim Process
• Warranty claims must be submitted within 60 days of the delivery date.
• To initiate a claim, please email Support@charmedjewelsshop.com with the following information:
• Your order number.
• A detailed description of the issue.
• Clear photos or videos showing the defect or damage.
Resolution
• If the claim is approved, we will offer:
• A replacement of the same item, subject to stock availability.
• If the item is out of stock, an exchange for a product of equal or lesser value.
Important Notes
• Shipping fees for warranty claims are the responsibility of the customer.
• All approved replacements or exchanges will be processed within 7-10 business days after the claim is verified.
For further inquiries regarding our warranty policy, please contact us at Support@charmedjewelsshop.com. We’re here to assist you!